Research of service quality of hotels in Belgrade by analysis of guest reviews on Facebook

Nataša Savović; Ivana Blešić; Jelena Tepavčević

doi:10.5937/turizam27-44062

Vol. 27 Br. 4

ISTRAŽIVANJE KVALITETA USLUGE U HOTELIMA U BEOGRADU ANALIZOM RECENZIJA GOSTIJU NA FEJSBUKU

DOI: 10.5937/turizam27-44062

Nataša Savović⁺⁻
Ivana Blešić⁺⁻
Jelena Tepavčević⁺⁻

Nataša Savović

University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management

Ivana Blešić

University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management

Jelena Tepavčević

Objavljeno

2023-12-30

Sekcija

Članci

Kako citirati

Savović, N., Blešić, I., & Tepavčević, J. (2023). ISTRAŽIVANJE KVALITETA USLUGE U HOTELIMA U BEOGRADU ANALIZOM RECENZIJA GOSTIJU NA FEJSBUKU. Turizam, 27(4). https://doi.org/10.5937/turizam27-44062

Sažetak

Ključne reči

reviews, social media, Facebook, service, quality, hotels