Scindeks Assistant SCIndeks Assistant: Journal Management System
Vol. 27 No. 1
Vol. 27 No. 1

Employee Satisfaction as a key factor for their retention: A case study of Serbian Hospitality and Tourism Employees

DOI: 10.5937/turizam27-31736
Ivana Jankovic
Univerzitet u Novom Sadu, Prirodno matematički fakulte, Departman za geografiju turizam i hotelijerstvo.
Miloš Ćirić
Academy of Vocational Studies Belgrade, Department of Hotel Management School, Kneza Višeslava 70, Belgrade, Serbia
Igor Stamenković
University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Trg Dositeja Obradovića 3, 21000 Novi Sad, Serbia

Published

2022-02-11

Section

Članci

How to Cite

Jankovic, I. ., Ćirić, M. ., & Stamenković , I. . (2022). Employee Satisfaction as a key factor for their retention: A case study of Serbian Hospitality and Tourism Employees. Turizam, 27(1). https://doi.org/10.5937/turizam27-31736
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Abstract

Professional satisfaction of employees is certainly one of the factors towards the success of catering and tourism companies. The aim of this paper is to determine job satisfaction and see the key reasons for termination of employment in the hospitality and tourism sector. The task of the paper is to investigate, job satisfaction of employees as well as the reasons for leaving their roles. The subject of the paper are the attitudes of employees about job satisfaction in the hospitality industry. The obtained results show that the positive aspects of work are monetary stimulation, while the negative aspects are generally insufficient funds for work. As for the reasons for leaving the organization, the focus is mainly on employee dissatisfaction with the salary or some health problem.

Keywords

job satisfaction
leaving the job
catering
tourism
Serbia.
DOI: 10.5937/turizam27-31736
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