1.
Vujko A, Petrović MD, Gajić T, Jovanović V, Jovanović S. STANDARDISATION OF SERVICES AS PREREQUISITE FOR OVERCOMING THE DISCREPANCY BETWEEN THE EXPECTED AND THE PERCEIVED QUALITY IN HOTEL BUSINESS. IJEPP [Internet]. 2018 Mar. 26 [cited 2026 Jul. 12];(2):56-69. Available from: https://asistent.ceon.rs/index.php/skolbiz/article/view/13729