VUJKO, Aleksandra; PETROVIĆ, Marko D; GAJIĆ, Tamara; JOVANOVIĆ, Vladimir; JOVANOVIĆ, Slavica. STANDARDISATION OF SERVICES AS PREREQUISITE FOR OVERCOMING THE DISCREPANCY BETWEEN THE EXPECTED AND THE PERCEIVED QUALITY IN HOTEL BUSINESS. International Journal of Economic Practice and Policy, [S. l.], n. 2, p. 56–69, 2018. DOI: 10.5937/skolbiz2-13729. Dostupno na: https://asistent.ceon.rs/index.php/skolbiz/article/view/13729. Pristupljeno: 12 jul. 2026.