Kako citirati
Sažetak
U literaturi se može pronaći veliki broj modela koji pružaju smernice za razvoj sistema za merenje performansi procesa i ispituju probleme merenja performansi iz različitih perspektiva. U radu su razmatrani neki od najznačajnijih modela za merenje performansi procesa, izvršena je njihova uporedna analiza prema 11 kriterijuma i primećeno je da većina tih modela polazi od strategije ili ciljeva pri određivanju performansi, ali i da većina njih ne specificira indikatore performansi, već samo daje naznake kako doći do njih. Takođe, nijedan model ne povezuje direktno ciljeve organizacije i indikatore performansi procesa, što smanjuje njihovu fleksibilnost i adaptabilnost. Na osnovu toga, identifikovana je potreba za razvojem novog modela, koji bi prevazišao navedene nedostatke, što predstavlja pravac daljeg istraživanja.
Ključne reči
||modeli za merenje performansi procesa
PROCESS PERFORMANCE MEASUREMENT||
||merenje performansi procesa
goals||
||ciljevi
processes||
||procesi
process performance indicators||
||indikatori performansi procesa
ANALISYS||
||analiza
criteria||
||kriterijumi
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