Dado J, Petrovicova JT, Cuzovic S, Rajic T. An Empirical Examination of the Relationships between Service Quality, Satisfaction and Behavioral Intentions in Higher Education Setting. Serb J Management [Internet]. 16. Decembar 2011. [citirano 12. Juli 2026.];7(2):203-18. Dostupno na: https://asistent.ceon.rs/index.php/sjm/article/view/1245