KOVAL, Oksana; NABARESEH, Stephen; STANKALLA, Roland; CHROMJAKOVA, Felicita. Continuous improvement and organizational practices in service firms: exploring impact on cost reduction. Serbian Journal of Management, [S. l.], v. 14, n. 1, p. 177–191, 2019. DOI: 10.5937/sjm14-16840. Dostupno na: https://asistent.ceon.rs/index.php/sjm/article/view/16840. Pristupljeno: 12 juli. 2026.