1.
Almohaimmeed B. Pillars of customer retention: an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention. Serb J Management [Internet]. 2019 Sep. 19 [cited 2026 Jul. 12];14(2):421-35. Available from: https://asistent.ceon.rs/index.php/sjm/article/view/15517