KHAN, Mohammed Naved; ADIL, Mohammed. Data Analysis Techniques in Service Quality Literature: Essentials and Advances. Serbian Journal of Management, [S. l.], v. 8, n. 1, p. 95–112, 2013. DOI: 10.5937/sjm8-3469. Dostupno na: https://asistent.ceon.rs/index.php/sjm/article/view/3469. Pristupljeno: 12 jul. 2026.