ALMOHAIMMEED, Bader. Pillars of customer retention: an empirical study on the influence of customer satisfaction, customer loyalty, customer profitability on customer retention. Serbian Journal of Management, [S. l.], v. 14, n. 2, p. 421–435, 2019. DOI: 10.5937/sjm14-15517. Dostupno na: https://asistent.ceon.rs/index.php/sjm/article/view/15517. Pristupljeno: 12 jul. 2026.