SALEM PERUMAL, Thenmozhi; SUNDARAM, Vijayanand; ARUNACHALAM, Arumugam. A study on impact of online-service quality on customer satisfaction in e- retailing business. Serbian Journal of Management, [S. l.], v. 17, n. 1, p. 61–71, 2021. DOI: 10.5937/sjm17-25927. Dostupno na: https://asistent.ceon.rs/index.php/sjm/article/view/25927. Pristupljeno: 12 jul. 2026.