PETKOVSKI, Ivana. English. Journal of process management and new technologies, [S. l.], v. 13, n. 1-2, p. 81–101, 2025. DOI: 10.5937/jpmnt13-58965. Dostupno na: https://asistent.ceon.rs/index.php/jouproman/article/view/58965. Pristupljeno: 12 juli. 2026.