CVIJOVIĆ, Jelena; KOSTIĆ-STANKOVIĆ, Milica; RELJIĆ, Marija. Customer relationship management in banking industry: Modern approach. Industrija, [S. l.], v. 45, n. 3, 2017. DOI: 10.5937/industrija45-15975. Dostupno na: https://asistent.ceon.rs/index.php/industrija/article/view/15975. Pristupljeno: 12 jul. 2026.